Frequently asked questions

How long does delivery take for my order?

When you order from Brivanu, the delivery time may be slightly different from what you're used to. Our products are shipped directly from our suppliers, which allows us to reduce storage and shipping costs. This lets us offer our products at competitive prices.

The estimated processing time before shipping is 1–3 business days (Monday–Friday, excluding public holidays).

Once your order has been shipped, you'll receive an email from us with your shipping information.

What should I do if I haven't received my order yet?

Due to high demand, it may in some cases take a little longer than expected for your order to arrive. We appreciate your understanding and patience.

If the expected delivery time has passed and you still haven't received your order, please contact us at support@brivanu.com. We'll then look into the status of your package.

I want to exchange or return my order. What should I do?

To return an item, contact customer service at support@brivanu.com.

Please include your full name, your order number (for example #0000) from your order confirmation and the reason for the return. We'll then send you information about the return address and next steps.

Once you've received the return information from us, you can send the product back with the carrier of your choice.

Who pays for return shipping?

Return shipping costs are the customer's responsibility. The cost depends on the carrier you choose.

We recommend checking the carrier's website for current rates.

What are the requirements for returning my products?

We offer a 60-day return period, starting from the day you receive your item.

For a return to be approved, the following conditions apply:

• The 60-day return period must not have expired.
• The product must be in its original packaging, with all labels intact.
• The product must not have been used.

For hygiene reasons, certain products may be excluded from returns if the seal has been broken.

What payment methods can I use?

We accept payment by credit card, Shop Pay, Apple Pay and Shopify Payments.

All payments are processed through secure and reliable payment systems.

What should I do if I haven't received an order confirmation?

This shouldn't normally happen. If you haven't received an order confirmation, please contact us at support@brivanu.com.

Please include your full name and the email address you used when placing your order, and we'll help you as soon as possible.

Can I cancel my order?

If you'd like to cancel your order, please contact us as soon as possible at support@brivanu.com.

Please include your full name, your order number (for example #0000) and the reason for the cancellation.

We'll do our best to help, but if your order has already been processed or shipped, it may no longer be possible to cancel it. In that case, you can use our return procedure, provided the return conditions are met.